Working to understand the objectives, audience, product, schedule, and deliverables. 

Defining all stages of development from start to finish and establishing a method to collect information based on the product development schedule. 

Following a responsible method of reporting progress. 

Delivering relevant information clearly and concisely.  All information is substantiated before it is included. Subject matter reviews are conducted at critical points to verify documented content.

Flow charts, graphics, screen shots, and illustrations are created and added.  

Quality assurance procedures are designed to ensure consistency in logic, message, and grammar throughout the documentation.

Transferring of deliverables with goal achievement - approval assured.