Technical Writer/Instructional Designer/Analyst

Consultant

8/2004 - Present

Needs analysis, design, development, and revision of custom materials including curriculum development, course descriptions, storyboarding, process flows, user manuals, quick reference guides, presentations, job aids, training guides, and train-the-trainer guides for the following enterprises:

• Westinghouse Electric Corp – Technical Writer / Editor for all Westinghouse clients
• Thermo Fisher Scientific – Instructional Designer developing SOPs, Courses, Facilitator and Participant Guides, Visio processes for business areas and for a new SAP e-commerce website
• US Steel – Instructional Designer/Change Management Analyst developing end user documentation of Oracle E-Business R12
• System One – Technical writer developing business process flows
• Acutronic USA – Technical writer, updating user guides, creating templates, marketing materials, etc
• IBM – Instructional design centering on storyboarding e-learning content for AT&T
• Siemens – Instructional design focusing on SAP curriculum development and technical documentation
• Motionplan - Instructional designer concentrating on storyboarding, creating training content and design plans in an eLearning environment for PNC Financials
• Truebaseline Corporation – Technical writer, updating user guides, etc, via FrameMaker 7.0
• Bayer Corporation – Instructional designer for training department performing needs analysis, SAP curriculum development, and writing technical documentation for various business units
• HCR Manor Care - Using SCIM methodology performed instructional analysis, developed design recommendations, created work instructions, and eLearning courses for end users
• Excel - Project manager establish standards and writing work instructions for Oracle 11i Financials
• Interpersonal Group - Instructional designer editing training guides for SAP R/3
•  Kronos Corporation - Instructional designer writing and editing study guides for Oracle E-Business Suite 11i update
• Eaton Corporation –Instructional designer writing approximately 600 work instructions for Oracle E-Business Suite 11i update, working with a team of 9 technical writers
• Moriarty Consulting Inc. - Designed and developed Policies and Procedures handbooks for employees and clients
  

Skills also include interviewing subject matter experts to collect necessary data, variables, and custom information necessary for deliverables, work with clients remotely, develop eLearning storyboards, and document business process flows using flowchart applications.

Writer/Marketing/Sales

Qubit Business Solutions Corporation, Pittsburgh, PA

12/2002 - 8/2004

Development, design and authoring of website using MS FrontPage:

• Development, design and written content of all branding, marketing collateral, training materials, and newsletter
• Sales and Marketing including prospecting, networking, research, direct mail campaigns, on-site demos, and outside sales
• Copywriting, desktop publishing, and web development for various organizations including accountants, non-profit organizations, restaurants and others
• Design and develop Policies and Procedures manuals and Employee Handbooks for various clients
• Conduct marketing research, collect and evaluate marketing information and data
• Coordinate web conferences, special events, and trade shows
• Develop and maintain database and mailing lists
• Conduct direct mail campaigns
• Develop and maintain audio-visual and promotional materials using Photoshop, PageMaker, Illustrator, and PowerPoint
• QuickBooks support for small businesses
• Assist in network and security system wiring

Technical Writer/Marketing Coordinator

Moai Technologies, Inc./Medebiz, Inc., Pittsburgh, PA

2/2001 - 7/2002

Technical writing, graphic design and maintenance of e-commerce online user references for supply chain software products using MS Word

• Write and maintain training manuals, getting started guides, marketing materials, and web content
  
• Design, develop, revise, and document custom education materials including course descriptions, manuals, quick reference guides, presentations, job aids, and training guides
• Design, develop, and revise online or web based tools
• Coordinate web conferences using Webex and Genesys
• Web Conferencing presentations using PowerPoint
• Work closely with XML, Java developers to coordinate documentation development
• Conduct marketing research, collect and evaluate marketing information and data
• Assist in the coordination of conferences, special events, trade shows and press conferences
• Develop and maintain sales database and mailing lists using Act!
• Conduct direct mail campaigns using Act!
• Develop and maintain audio-visual and promotional materials using Photoshop, PageMaker, Illustrator, PowerPoint, and Acrobat
• Develop sales support tools (letters, presentations, etc.)
• Contact potential business customers by phone to sell computer software
• Research companies, determine decision makers
• Develop relationships and follow through with the decision makers
• Graphic design for marketing materials and web development

Documentation / Web Specialist

Telesis Software, Inc., Pittsburgh, PA

1/1999 - 12/2000

• Web development, editing and maintenance of TelesisMFG website using FrontPage and HTML
• Technical writer responsible for designing, writing and graphics of ERP software user and training materials, release notes and specifications using MS Word, FrameMaker, and WordPerfect
• Create and maintain on-line help system using VI editor
• Development of marketing materials using various graphic design applications
• Modest experience with EDI and APICS
• QA software

IT Consultant

Self-employed

1996 - 1998

• Created marketing databases using MS Access and Act!
• Internet research
• Desktop publishing and editing

Sr. Finite Element Analysis Technician

Alcoa Technical Center, Alcoa Center, PA

1980 - 1989

• Technical support of engineering product development including: ANSYS FEA software, graphics, database/spreadsheet environments, using Mac, PC, IBM/DEC Mainframe, and CAD/CAM System Management